Terms of Service

1. Services Overview

Plixo provides an AI-powered deduction recovery platform that helps CPG brands and suppliers recover funds from invalid retailer shortage claims. Our services include:

• Analysis of deduction data from retailer portals (Amazon Vendor Central, Walmart Retail Link, Target, Costco, Kroger, and others)
• Automated matching of claims to shipping records and evidence
• Generation of dispute packets formatted for retailer submission
• Win probability assessment and recovery tracking

2. Contingency Fee Structure

Our services operate on a contingency fee basis:

• No Upfront Fees: There are no setup fees, audit fees, or monthly subscription fees.
• Success-Based Billing: We charge twenty-five percent (25%) of funds successfully recovered from retailers as a result of disputes generated using our platform.
• Payment Timing: Fees are invoiced only after the retailer has credited the recovery to your account. You are responsible for notifying Plixo of successful recoveries.
• No Recovery, No Fee: If a dispute is unsuccessful and no funds are recovered, you owe nothing for that claim.

3. No Custody of Funds

Plixo does not take custody, possession, or control of any recovered funds at any time. All payments from retailers are made directly to you through your existing payment arrangements with those retailers. We have no access to or authority over your retailer accounts or bank accounts. Our role is limited to providing analysis, evidence assembly, and dispute documentation.

4. Your Responsibilities

To use our services effectively, you agree to:

• Accurate Data: Provide accurate and complete deduction data, shipping records, and evidence documents. You are responsible for the accuracy of all data uploaded to the platform.
• Retailer Submission: Submit dispute packets to retailers yourself through your retailer portal accounts. Plixo does not have access to your retailer accounts and cannot submit disputes on your behalf.
• Recovery Reporting: Promptly notify Plixo of successful recoveries to enable accurate invoicing.
• Account Security: Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access.
• Compliance: Use the platform in compliance with all applicable laws, retailer policies, and these Terms.

5. Acceptable Use

You agree not to:

• Submit fraudulent, false, or misleading information or disputes
• Use the platform to dispute valid deductions or make bad faith claims against retailers
• Resell, sublicense, or provide access to the platform to third parties without authorization
• Reverse engineer, decompile, or attempt to extract source code from the platform
• Interfere with or disrupt the platform's operation or other users' access
• Violate any applicable laws, regulations, or retailer terms of service

6. Data Ownership and License

Your Data: You retain all ownership rights to your data, including deduction records, shipping data, and evidence documents. By uploading data to the platform, you grant Plixo a limited, non-exclusive license to process your data solely to provide the contracted services.

Aggregated Data: We may use anonymized and aggregated data (which cannot identify you or your business) to improve our algorithms, benchmark win rates, and enhance our services for all customers.

Generated Materials: Dispute packets and narratives generated by the platform are provided for your use in recovering funds from retailers. You may use these materials solely for their intended purpose.

7. Disclaimers and No Guarantee of Results

No Guaranteed Outcomes: While our AI-powered platform is designed to maximize recovery rates, we do not guarantee that any specific dispute will be successful. Retailers have sole discretion over dispute resolution, and outcomes depend on many factors outside our control.

Platform Provided “As Is”: The platform is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the platform's accuracy, reliability, completeness, or fitness for a particular purpose.

No Legal or Financial Advice: Plixo does not provide legal, accounting, or financial advice. Dispute packets and recommendations are informational tools only. Consult qualified professionals for legal or financial matters.

8. Limitation of Liability

To the maximum extent permitted by law:

• Plixo's total liability to you for any claims arising from or related to these Terms or the services shall not exceed the total fees paid by you to Plixo in the twelve (12) months preceding the claim.
• In no event shall Plixo be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.
• We are not liable for any actions taken by retailers in response to disputes, including account penalties, relationship impacts, or refusal to process claims.

9. Indemnification

You agree to indemnify, defend, and hold harmless Plixo and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any third-party rights, including retailer terms of service; or (d) fraudulent or bad faith disputes submitted using materials generated by the platform.

10. Term and Termination

Term: These Terms remain in effect while you use our services.

Termination by You: You may stop using the platform at any time. Outstanding fees for successful recoveries prior to termination remain payable.

Termination by Plixo: We may suspend or terminate your access for violation of these Terms, non-payment of fees, or at our discretion with reasonable notice.

Effect of Termination: Upon termination, your access to the platform will cease. You may request export of your data within thirty (30) days of termination. Sections relating to fees, liability, indemnification, and dispute resolution survive termination.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Idaho, without regard to conflict of law principles. Any disputes arising from these Terms or the services shall be resolved through binding arbitration in Ada County, Idaho, in accordance with the rules of the American Arbitration Association. You waive any right to participate in class action lawsuits or class-wide arbitration.

12. Changes to Terms

We may modify these Terms from time to time. We will provide notice of material changes by posting the updated Terms on our website with a new “Last updated” date and, where appropriate, notifying you by email. Your continued use of the services after changes become effective constitutes acceptance of the modified Terms.

13. Contact Information

For questions about these Terms or our services, please contact us: